TERMS & CONDITIONS

 

On this page, you will find information regarding our booking and cancellation policies. If you want to know more about how we handle your information, please read our privacy policy and feel free to contact us should you have any question.

BOOKING POLICY
  • For the purpose of the reservation and room rate, a 'Guest' or 'Adult' is considered any person that uses a bed (3 years of age and older).
  • Reservations are made via our website, via email or by phone but are guaranteed with a credit card or by a bank deposit. The credit card information will be validated before holding the reservation.
  • The reservation will be confirmed via email once the credit card has been validated or the bank transfer received.
  • Stays of more than 3 (three) nights must be guaranteed with a bank deposit of 20% of the total reservation.
  • The reservation can be cancelled 48 hours in advance penalty-free. Outside of this period, please refer to our cancellation policy.

 

CANCELLATION POLICY
  • In case of cancellation, we request to receive a written notification via email or by phone 48 hours prior to the check-in time on the arrival date, Buenos Aires time (GMT -3). If the cancellation is not received in advance or in the event of a "no show", your credit card will be charged a penalty equivalent to 1 (one) night's stay.
  • The bank transfers will not be returned. Only in the event of canceling 48 hours in advance, we can leave the deposit for future use within 6 (six) months after the cancellation date.